Reply With QuoteThat is the way it has been said in posts on a certain American forum Dave, the good thing is issues are beind dealt with and in most cases very quickly.
Interesting....have there been reports of replaced units being much hotter than the defective ones that was sent in?Originally Posted by Rob
Dave
That is the way it has been said in posts on a certain American forum Dave, the good thing is issues are beind dealt with and in most cases very quickly.
Good to know....mine has been flawless since bought as soon as they were released.
Dave
one out of many would seem a good result for you dave...hope your good fortune with minelab continues to prevail.
just as i hope those who have not been so fortunate get a good happy outcome too.
I can`t understand why you are posting this - especially the '' inside '' mail from Minelab.
That is just not done, no matter how pissed you are.
Do you really think this sort of action will get anything accomplished?
I would have thought that everyone was aware that one of the penalties of saving a few bob/dollars by buying a "grey import" is that you run into trouble if anything goes wrong. Buy anything outside your country of residence and you face guarantee problems unless you bite the bullet and swallow the extra costs of shipping abroad.
Barrie.
In 2012 with foi your surprised, I think the op has done right, this way we don't only get one side of the story ie the customers.
With all the info available forum members are in a position to make a fully informed judgement
I think you will find it was not a grey Import and that it was not the Blokes Fault.Read his first post and it is easy to acertain that it was the Minelab dealer who made the Mistake.
Hi Whigs! He lives in Canada and bought in the USA to get the machine cheaper, as I understand it - so effectively it is a grey import.
I agree that the handling of the problem is ridiculous on Minelab's part - not the best way to win friends and influence people! It would surely have been cheaper for Minelab (or the dealer concerned) to have accepted that mistakes had been made and get on with fixing the detector.
Barrie.
Barrie.
Roberta E. Lee
A grey import is one which is imported by someone who is not an official agent or manufacturer's representative in the country which is already importing it officially.So this does not apply to this Thread in My opinion.
The Guy was given bad advice clearly.
Oh NO ! now we're into semantics.....
Digs, who is obviously not an official agent or manufacturer's representative, imported from the USA to Canada which is already importing Minelabs officially = grey import - in my extremely humble opinion
I've come across this precise problem with cameras - but not personally thank goodness!
Now you've made my brain cell hurt - shall we call it an amicable draw?
Barrie.
At the end of the day Barrie the Minelab dealer was not helpfull to the chaps dilemma and has caused him Grief.Oh NO ! now we're into semantics.....
Digs, who is obviously not an official agent or manufacturer's representative, imported from the USA to Canada which is already importing Minelabs officially = grey import - in my extremely humble opinion
I've come across this precise problem with cameras - but not personally thank goodness!
Now you've made my brain cell hurt - shall we call it an amicable draw?
Barrie.
His detector was bought from a Genuine minelab dealer all be it not in the country that he currently lives in,but that does not make it a gray import in my book, and he had a problem and was given innacurate info.
Poor service from Minelab screams out at me atleast,but others may see it differently.
There is also nothin wrong with trying to save a few bucks,as long as you do not avoid buying it from an officila minelab dealer which this guy clearly did.
They make great Detectors but in this case their Customer service was found wanting.
Good post.
Etrac with NEL coil/Excall II/Stavrscoop/Lesche Digger/Garrett ProPointer.
Well buying in the US rather than Canada probably saved him a wopping $10.
Kellycrap sells for $2499 US and the CAnadian dealers sell for $2499 CND , so with the exchange on tah value it is $10 savings. Unless the difference is within a deal offered or extras. kellycarp extras are worthless.
Guess it depends where in the US he bought it.
Can't argue with that!Barrie.
Just wondering if the original poster is still around and how this whole situation ended? Hopefully it all worked out. As an overseas Minelab user the "warranty only in country of original purchase" deal obviously has an effect on me but there seems to be conflicting information out there. I bought an Excal in the States a few weeks back and I mailed Minelab to ask how me living in Japan would affect my warranty and I got a reply back from them saying that I can just send the machine to Australia if I need warranty work (they do all warranty work in Asia) even though the machine was bought in the States. Interesting as this seems to contradict other owners' experiences. Good news anyway though.
Etrac with NEL coil/Excall II/Stavrscoop/Lesche Digger/Garrett ProPointer.
Ermmmmmm...... Codan/Minelab are now an even more "global" company, therefore it follows that for good customer service they should,within reason, repair/replace irrespective of which border the CUSTOMER may have crossed?
Stewarts example above is how it should work,and probably does in the majority of cases.
Machines been much ''hotter'' than ones sent in does that mean more depth ?
Update, I shipped my ctx to chicago to have it fixed, It cost me 88.00 to ship it. Minelab usa said it would take between 10 to 15 days for repair. I'm frustrated over the whole experience but oh well it is what it is. At least its getting fixed.
thanks all you have made up my mind i will stick with my minelab explo 2 would not want to have all that pain in sending back
I doubt that to be a justifyable reason to not upgrade to a CTX from an EX II. Is there more to it?
Maybe it depends where the buyer is trying to source from? As the UK is wrapped up in a cosy cartel then enterprising people may look elsewhere??
Update, I sent my ctx in on Nov 2nd they recieved it on Nov 5th, looked at it on Nov 19th and called me to tell me they saw the pinpoint trigger fault and did a update and a reset on it and have sent it back to me, I received it back today on Nov 29th unboxed it,put it all together and turned it on, Hit the pinpoint trigger and it does not work. I am really starting to get aggravated. I lost 1 month of detecting and $88.00 to ship it in and to just get it back in the same condition as when it left
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